- hen you place an order with ByteRunner Technologies, we insist you do so entirely at our risk... That is why all of our products come with a No Risk, 100% Unconditional Money-Back Guarantee. We want you to order without feeling you might "Get Taken". If you aren't completely satisfied, simply return the item(s) within 30 days for an immediate refund of your purchase price(less shipping). (Orders over $1,500.00 are subject to a 15% restocking fee.)
- All of our products come with a 1 year warranty. This warranty covers anything which stops working on the product during this period. During this period, we will swap out a defective product with another of the same or equivalent product. Please note that the warranty does not cover damage caused by misuse, power surges or lightning.
- Your privacy is very important to us. We will not give, rent or sell your private information to anyone. Your telephone number, address and email address are strictly for our business records.
Any and all confidential and personally identifiable information submitted to this site for allowance and facilitation of order placements, such as routine billing and credit card information submitted for such, is used solely for the intended purpose of accepting, verifying, processing and filling customer orders of ByteRunner Technologies; and is not shared by ByteRunner Technologies with any third party individual or entity. In addition, this site provides a completely secure environment for credit card transactions; employing standard SSL(Secure Socket Layer) encryption methods for fully secure connections where necessary for private information transfer in the order placement process. This means that your credit card information is totally safe when submitted for purchases in our shopping cart system.
- You may place orders conveniently and securely on-line, 24 hours a day, by credit card (Visa, MasterCard, American Express and Discover accepted) or by C.O.D.(A $7.00 C.O.D. charge applies). Please note that the C.O.D. option is only available to clientele in the United States.
NOTE: If a client places an order by C.O.D. and then rejects the shipment, or the shipment is returned to us for any reason, the C.O.D./shipping charges are still existent and owed by the client. The shipping carrier charges us the shipping/C.O.D. cost, regardless of whether the package is accepted or not. Any due shipping/C.O.D. charges will be billed to the client.
- You may call toll-free: 800.274.7897 or 865.988.7906 to place orders by telephone(Monday-Friday from 10:00 am until 5:00 pm EST) via credit card, C.O.D. or Company Purchase Order.
- If you need to return an item, you will need to acquire a return authorization number from us. To get an RMA #, please call us toll-free at 1.800.274.7897(USA only) or 865.988.7906; or send us an email at:
. We do ask, in the event you need to return an item due to being unable to get it to 'work' or function adequately, that you contact our technical support department by accessing our convenient Tech. Support section, or calling toll-free: 800.274.7897 to see if the problem can first be resolved in a manner most convenient for you.